customer experience

The experiences you deliver are an all encompassing expression of what you do for your customers. But stand-out experiences don’t just happen…they’re intentionally designed in the context of your unique business vision and strategy for success.

Talk to us for advice on business growth through EXPERIENCE DESIGN. From strategy & research, to design & delivery of new value across your digital and physical channels.


You’ve got your growth strategy sorted… and designed the experiences that will differentiate your business from the crowd. Now you’re ready to tell ‘your world’ about it by taking your offering to market.

We craft your marketing strategy with you, enhance your proposition & ensure your brand identity consistently represents your business. Our design & digital services take you from strategy to in-market delivery.

Customer culture

To truly deliver on your stand-out customer experience, every interaction with your team counts. As your business grows, so does your investment in culture, collaboration and processes that enable your people.

We support you to take customer centricity throughout your business. From speaking engagements, to employee experience, capability build and XM programmes that achieve your team priorities.

Our Approach to Achieving your Vision

“We cannot solve our problems with the same thinking we used when we created them” 



We start with a research-based approach to uncover ‘what matters most’. And we overlay your business context to refine strategies, identify new opportunities and focus in on value.




Designing experiences that cohesively represent your brand takes empathy, creative thinking  & business ‘know-how’. We know what it takes to ‘bridge the gap’ between the ‘what’ & the ‘how’.




Results are achieved when the experiences you craft consistently reach the hands of customers. We support you with the ‘doing’ as you unite your business to deliver new value to market.

Mktg, Delivery & Culture Change


Three questions for Insight and Ideation

The ‘aha’ moments come not only from identifying what’s most important to customers, but from deeply understanding ‘the why’. Armed with this insight, you can design value creating experiences that deliver on strategic priorities.

It can take courage to challenge assumptions, but if you haven’t asked these three questions lately, now
 may be the perfect time to ask, listen and learn about the ‘why’.

1. How have your customers changed?

2. Do they have new expectations?

3. What would be most valuable to them?


How can we help?


We’re focused on helping you grow your business…from guidance on strategy, to research, design and capability build programmes…to tangible delivery into market, across your digital and physical channels.

So, if you’re thinking about a new or reimagined Brand, Product or Service launch, working on a growth strategy, or searching for specialist advice to focus in on what ‘matters most’ for your business, we can help.

Strategy consulting

Market Research, Scenario Mapping, Strategic Opportunity Ideation, Action Focused Growth Strategies, Change & Transformation Portfolios, Executive Workshops.

experience design

CX/UX Research, CX/UX Strategy, Customer Journey Mapping, Strategic Design, CX/UX/Service/Product Design, CX/XM Programmes, Capability Build, Change Management.

marketing SERVIces

Marketing Research, Strategy & Implementation Planning, Brand Identity, Digital Marketing: SEO, SEM, Social Media, Email, Web Design, Campaign Strategy, Design & Delivery, Mktg Analytics.

customer culture

Employee Experience Research, EX Journeys, Ideation Workshops, Cross Functional Strategic Alignment, Engagement & Communications

CX Capability Build, Speaking Engagements.

The right ‘fit’ for your business?

To stand out from the crowd you need more than a cookie cutter approach. We only work with a small number of clients to provide dedicated, specialist advice and a quality service experience that gets results. If that’s what you’re looking for, we would love to help. Let’s connect and discuss next steps.


The experiences you provide set your business apart. But with so much change & disruption, you may need fresh, ‘outside-in’ thinking to bring new perspective or clarity to your ‘where to play’ & ‘how to win’ strategy.


Or, you may need specialist hands-on ‘doing’ to design powerful connecting experiences, to reach more customers, to build loyalty or to align your teams to deliver cohesive experiences in every interaction.


With competing priorities, much on your ‘to-do’ list and every dollar counting, deciding what to outsource is a big decision. We partner with you to help achieve your business vision & strategy for success.


We’ve designed our ‘menu’ of Customer Experience and Marketing services to be accessible for smaller businesses, as well as enterprises working on customer centric transformation.


We love collaborating with our Clients to explore, design and market their vision for success.

Jo Harrison will be your primary point of contact. Jo brings 10+ years of Leadership experience, coupled with specialist skills in CX, Design & Marketing. She’s worked with businesses of all sizes & across industries to launch & grow brands, design & lead customer experience transformation programmes and deliver market leading customer experiences.


Get in Touch

To find out more or explore next steps, let’s connect. We’d love to hear about your business.


64 (0)29 976 6354


Level 3, 61 Constellation Drive, Mairangi Bay,

Auckland 0630. Contact us today for a no-obligation chat about your priorities, and to see if we are the right fit for your business.