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We are an Auckland-based Customer Experience, Design & Marketing Agency.
Helping with the ‘thinking’ and the ‘doing’ to deliver on your Vision for Success.


+64 (0)299 766 354

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Offices: Level 3, 61 Constellation Drive, Mairangi Bay, Auckland 

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We help discover what ‘matters most’ to customers in the context of your unique business vision & strategy for success.


Need help designing standout product, service or brand experiences that win in market? Get in touch.


We help bridge the gap between the ‘what’ and the ‘how’…taking you from strategy & design to in-market delivery.

client testimonials

We are grateful to work with inspirational clients who are out there making a difference for customers. 



Jo from XD Consulting was incredibly professional and flexible, doing whatever it took to help us achieve our outcomes. She was methodical, thoughtful and very competent in the services and advice she provided us. We appreciated how she researched our industry domain early in the engagement which meant she could quickly grasp what we were trying to achieve and then customise her approach. Jo kept us well informed of her progress to each milestone and always delivered on time. The quality and depth of her work was impressive and we were very happy with the outcomes. We highly recommend XD Consulting.


NZ Health partnerships

We engaged XD Consulting to design and facilitate a range of Executive Team workshops, and to execute a significant qualitative research programme of work for us. We were delighted with the depth of insight, quality of recommendations and impact of the team workshops. Jo went the extra mile to achieve our objectives, always ensuring quality and integrity of work. She quickly grasped the complexities of our business and what is required to deliver successful outcomes. We appreciated her style of engagement and actionable advice along the way. Very happy to recommend Jo and the team at XD Consulting. 


marcelo & co

XD Consulting designed & delivered our customer research project. We were incredibly impressed by the quality of work & with Jo’s engagement with us – we can’t thank her enough for her guidance & patience. The recommendations covered competitor insights, the customer journey, differentiation & e-commerce opportunities, and focus areas for optimising the overall experience. We also engaged Jo to advise us on our social media strategy, and to run an in-house capability programme. Jo exceeded expectations, going above & beyond to deliver to our needs. The way she shares knowledge makes the journey to understanding so easy. 


To discuss your business priorities, get in touch.
We help leaders discover, design and deliver what ‘matters most’