We start by discovering what matters most to your customers, prospects and team – and deeply understanding the ‘why’. (CX, EX, User & Market Research)
CUSTOMER (CX) STRATEGY
With your business vision and market context front of mind, we help refine strategies, identify new opportunities and focus in on value.
In partnership with you, we design and deliver experiences ‘that matter’ across your digital and physical channels (CX/UX/EX Design)
THE RIGHT CUSTOMER RESEARCH FOR YOUR NEEDS…
Customer, User & Market Research are broad terms used to describe a range research methods and techniques.
Our focus is always on helping our Clients discover what ‘matters most’ to the right group of customers within their ecosystem. Customers, Clients, Users, Stakeholders, Employees – or another group that matters most right now for your success? We’ll design an approach to get the insight you need.
XD Consulting is a member of the Research Association NZ. RANZ is the only industry body dedicated to professional providers and users of research and insights. The RANZ brand is a trust-mark and indicates the bearer is a member of an expert community, which upholds the highest professional and ethical standards.
Design experiences that ‘matter’
Shift the dial on business performance by designing at the intersect of what ‘matters most’ to customers and what’s best for your business. We combine research, design and change techniques to focus in on the experiences that matter most for your business success.CONTACT
Customer-led change or transformation?
For some businesses, a programme of improvement initiatives is the right scope and intensity of change. For others, ensuring solutions are ‘fit for future’ and will exceed customer expectations at moments that matter requires a transformed future state, across all phases of the customer journey.
Discover, Design and Deliver…
To make the most of our Partnership, explore our integrated approach to helping you grow your business. We offer a full range of Customer Experience, Experience Design and Marketing Consultancy Services.
customer experience agency
From Research, Strategy & Design, to In-Market Delivery. We help bring your vision to life with the ‘thinking’ the ‘doing’…or both. Need help navigating change and complexity, some fresh ‘outside-in’ thinking – or an extra pair of Customer Experience Specialist hands?GET IN TOUCH