XD CONSULTING
Customer & Market Research
FOR INSIGHT THAT INFORMS STRATEGIES, IDEATION & DESIGN
Starting with your goals, timeframe & budget, we’ll design an approach to deliver the insight you need. And we’ll partner with you to design valuable experiences for your customers, prospects and team.
CONTACT
THE RIGHT rESEARCH FOR YOUR Business NEEDs
“Innovation begins & ends with people. It calls for keen & caring observation”
Customer, User and Market Research are broad terms, used to describe a range of research methods. We focus on deeply understanding the people who are most important for your business success. Here are just some of the ways Clients ask for insight that enables Strategies, Prioritisation, Ideation & Design.
CX research
Qualitative Research
Customer Journey Mapping
Service Design Research
Customer & Client Success Research
VoC, Satisfaction, NPS & Advocacy
Stakeholder & Client Perception Studies
Advertising Effectiveness Research
1
ux research
DESIGN Research
Use Case Research
User Journey Research
Product Development Research
Concept & Prototype Testing
Contextual Inquiry
Usability Testing
2
ex research
Employee Experience Mapping
Employer Brand & Propositions (EVP)
Values & Behaviours Research
Employee Onboarding & Well-being
Employee Engagement Research
Employee Satisfaction Research
Needs Analysis, Stay & Leave Drivers
3
research and insight you can trust
At XD Consulting we are Research Professionals with experience across industries and with businesses of all sizes. And we are well-seasoned business leaders too, so we know first-hand what it takes to deliver successful business outcomes. We design bespoke research approaches for our Clients, to meet their unique requirements and deliver actionable insight that drives business performance.
XD Consulting is a member of the Research Association NZ (RANZ). A trust-mark that indicates the bearer is a member of an expert community, which upholds the highest professional and ethical standards.
customer success
Our Clients are all following their own unique path to success, and they all have one thing in common – a relentless focus on creating value for their Customers.
stakeholder research, executive workshops
“We were delighted with the depth of insight, quality of recommendations and impact of the team workshops. Very happy to recommend Jo and the team at XDC.”
Steve, CEO
USE-CASE, CLIENT & CUSTOMER RESEARCH
We appreciated the research into our Industry domain early on and the customised approach. The quality & depth of work was impressive & we were very happy with the outcomes.”
Emma, COO
MARKET RESEARCH, JOURNEY MAPPING, E-Comm testing
We were incredibly impressed with the quality of work & with Jo’s engagement with us. It exceeded expectations, going above and beyond to deliver to our needs”
Marcelo, Business Owner
XD Consulting
customer experience & Marketing agency
From Research and Strategy to In-Market Delivery…we help discover, design & deliver what ‘matters most’ for your success. Need help crafting or prioritising your ‘where to play’ & ‘how to win’ Strategy – or to design experiences that will STAND OUT from the crowd? We would love to explore how we can help.